Delivery

Which countries do you deliver to, what are the shipping methods and their costs, and from where are the orders sent?

How do I correct or change my shipping address after making an order?

What actions should I undertake if my package has not been delivered or if I encounter difficulties in tracking it?

Returns & refunds

How to return a product for a refund or exchange?

How do I return a store purchase?

What should I do if my order is wrong, damaged, or incomplete?

My order

Why was my order or part of it canceled?

What is the status of my order? 

Is it possible for me to cancel or change my order?

I haven't gotten my order confirmation, shipping details, or invoice via email?

My order details are incorrect

Stores

Can I find out if a product is available at a Flying Tiger Copenhagen store near me?

How can I locate my nearest Flying Tiger Copenhagen store?

How do I return a store purchase?

How to send a job application to Flying Tiger Copenhagen?

How do I purchase and redeem a Flying Tiger Copenhagen gift card? 

Where do I submit feedback on Flying Tiger Copenhagen stores and their products?

Covid information - Obbligo trasparenza legge 124/201

Products & stock

Where can I find detailed product information and instructions?

What should I do if the product I'm interested in is sold out online?

Do your products undergo safety testing?

What steps do you take to prioritize CSR?

Payment

What options do I have for payment, including using a gift card, the types of accepted payments, and the currencies allowed?

What to do if my payment is declined?

Will there be any extra charges, like taxes, applied to my order?

How do I use the webshop discount code and where can I find it?

Technical

What should I do if I'm experiencing issues with my shopping basket on the website?

How do I handle account and login issues on the webshop?

How can I unsubscribe from your newsletter?

What should I do if I'm having trouble placing an order on the website?

Invoice for stores in Spain

Do you need an invoice for purchases made in our physical stores in Spain?

Flying Tiger Copenhagen Club

Vouchers & discounts 

 

How do I uninstall the app?

 

How can I delete my club profile?

 

How can I unsubscribe from marketing?

 

How can I change my email address or phone number associated with my club profile?

 

I swiped the voucher too soon and it expired, what do I do?

 

How is my personal data handled?

 

Where can I find Flying Tiger Copenhagen Club terms and conditions?

 

About the app

 

How can I contact you if you experience technical issues with the app?

 

How do I change my shopping country?

Contact us

How can I submit an enquiry to Flying Tiger Copenhagen?

How to send a job application to Flying Tiger Copenhagen?

Can public institutions in Denmark shop using an EAN number?

Can businesses in Norway set up a 'Bedriftkonto' to make invoice purchases in the webshop?

How can I find the terms and conditions for Flying Tiger Copenhagen?

How can I access Flying Tiger Copenhagen's data privacy policy?

Do you provide sponsorships for charitable organizations?